账号停用后，把余额要回来

Hello giffgaff Agent, I am requesting a refund of the remaining Pay As You Go credit on my account following the disabling/deactivation of my service. This request is being made within 30 days of deactivation. Your published help guidance states that a member may contact an agent to request a refund of credit remaining at the time of deactivation. It also confirms that a PAC may be requested through an agent within 30 days of deactivation. As I am submitting this request while signed in, please refer to the account record and existing case history for the mobile number, deactivation date, balance and previous correspondence. Please: 1. preserve and issue my PAC so I can transfer my number; 2. refund all eligible remaining PAYG credit to the original payment method; 3. provide a full balance breakdown, clearly separating paid top-up credit from any bonus/promotional credit and explaining any excluded amount; 4. confirm the card/payment method used for the refund by its type and last four digits; and 5. provide a case/reference number and the expected processing timeframe. If card details must be re-added before you can process the refund, please tell me exactly where to add them and confirm when the account is ready for the refund. Please treat this as a billing request in the first instance. If it cannot be resolved by the agent team, please escalate it through the formal complaints process and retain the original submission date. Thank you.