.refund-page {
  --refund-yellow: #ffd400;
  --refund-blue: #2850e8;
  --refund-ink: #101114;
  --refund-mist: #f3f5f7;
  background:
    radial-gradient(circle at 10% 5%, rgba(255, 212, 0, .14), transparent 24rem),
    radial-gradient(circle at 90% 28%, rgba(40, 80, 232, .08), transparent 28rem),
    #fff;
}

.refund-page .app-shell { width: min(100%, 1180px); }
.refund-page .topbar { margin-bottom: 0; }
.refund-page .primary-cta { background: var(--refund-yellow); color: var(--refund-ink); }
.refund-page .primary-cta:hover { background: #ffe348; }
.refund-page .ghost-cta { border-color: rgba(255,255,255,.35); color: #fff; }
.refund-page .ghost-cta:hover { background: rgba(255,255,255,.1); }

.replacement-entry {
  position: relative;
  z-index: 2;
  margin: 0 0 18px;
  padding: clamp(22px, 4vw, 34px);
  display: grid;
  gap: 22px;
  align-items: center;
  overflow: hidden;
  border: 2px solid var(--refund-blue);
  background:
    radial-gradient(circle at 92% 12%, rgba(255, 212, 0, .42), transparent 14rem),
    #edf2ff;
}
.replacement-entry::after {
  position: absolute;
  right: -40px;
  bottom: -62px;
  width: 180px;
  height: 180px;
  border: 28px solid rgba(40, 80, 232, .09);
  border-radius: 50%;
  content: "";
  pointer-events: none;
}
.replacement-entry-copy { position: relative; z-index: 1; }
.replacement-entry-copy > span {
  display: inline-flex;
  padding: 5px 9px;
  border-radius: 999px;
  background: var(--refund-yellow);
  color: var(--refund-ink);
  font-size: .72rem;
  font-weight: 950;
}
.replacement-entry h2 {
  max-width: 780px;
  margin: 13px 0 9px;
  color: var(--refund-ink);
  font-size: clamp(1.7rem, 4vw, 3.1rem);
  line-height: 1;
  letter-spacing: -.05em;
  text-align: left;
}
.replacement-entry p {
  max-width: 760px;
  margin: 0;
  color: #505a69;
  line-height: 1.65;
}
.replacement-entry > a {
  position: relative;
  z-index: 1;
  min-height: 52px;
  padding: 13px 18px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 2px solid var(--refund-ink);
  border-radius: 999px;
  background: var(--refund-blue);
  box-shadow: 0 5px 0 var(--refund-ink);
  color: #fff;
  font-weight: 950;
  text-decoration: none;
}
.replacement-entry > a:hover {
  transform: translateY(2px);
  box-shadow: 0 3px 0 var(--refund-ink);
}

.refund-hero {
  display: grid;
  gap: 28px;
  margin: 0 0 18px;
  padding: clamp(34px, 7vw, 76px);
  overflow: hidden;
  color: #fff;
  background:
    linear-gradient(115deg, rgba(255,255,255,.08) 1px, transparent 1px) 0 0 / 28px 28px,
    var(--refund-ink);
  border-radius: 0 0 34px 34px;
}
.refund-hero-copy { max-width: 760px; }
.refund-eyebrow {
  margin: 0 0 20px;
  color: var(--refund-yellow);
  font-size: .76rem;
  font-weight: 950;
  letter-spacing: .12em;
}
.refund-hero h1 {
  max-width: 820px;
  margin: 0 0 22px;
  color: #fff;
  font-size: clamp(3.1rem, 9vw, 7rem);
  line-height: .88;
  letter-spacing: -.065em;
  text-align: left;
}
.refund-hero h1 span { display: block; color: var(--refund-yellow); }
.refund-hero-copy > p:not(.refund-eyebrow) {
  max-width: 620px;
  margin-bottom: 0;
  color: #c8ccd2;
  font-size: clamp(1rem, 2vw, 1.18rem);
  line-height: 1.75;
}
.refund-hero .hero-actions { margin-top: 28px; }
.deadline-card {
  align-self: end;
  padding: 24px;
  border: 1px solid rgba(255,255,255,.16);
  background: rgba(255,255,255,.07);
  backdrop-filter: blur(16px);
}
.deadline-label {
  display: block;
  color: #aeb4bd;
  font-size: .72rem;
  font-weight: 900;
  letter-spacing: .12em;
}
.deadline-card > strong {
  display: block;
  margin: 6px 0 8px;
  color: var(--refund-yellow);
  font-size: 4.4rem;
  line-height: .9;
  letter-spacing: -.08em;
}
.deadline-card p { margin: 0; color: #d7dae0; font-size: .86rem; line-height: 1.6; }
.deadline-card b { color: #fff; }

.top-wechat-support {
  display: grid;
  gap: 22px;
  align-items: center;
  margin: 18px 0;
  padding: clamp(22px, 4vw, 36px);
  border: 1px solid #b8c4ff;
  background: #eef1ff;
  scroll-margin-top: 86px;
}
.top-wechat-qr {
  align-self: start;
  width: min(100%, 180px);
  padding: 9px;
  background: #fff;
  box-shadow: 0 12px 30px rgba(30, 54, 160, .1);
}
.top-wechat-qr img { display: block; width: 100%; height: auto; }
.top-wechat-qr span {
  display: block;
  padding: 7px 4px 2px;
  color: #111;
  font-size: .72rem;
  font-weight: 900;
  text-align: center;
}
.support-kicker {
  margin: 0 0 6px;
  color: var(--refund-blue);
  font-size: .72rem;
  font-weight: 950;
  letter-spacing: .1em;
}
.top-wechat-copy > h2 {
  margin: 0 0 10px;
  color: #111;
  font-size: clamp(1.8rem, 4vw, 3rem);
  line-height: 1.04;
  letter-spacing: -.045em;
}
.top-wechat-copy > p:not(.support-kicker) { margin: 0; color: #515c72; line-height: 1.7; }
.top-wechat-copy > p strong { color: #111; }
.support-promises {
  display: grid;
  gap: 8px;
  margin-top: 18px;
}
.support-promises article {
  padding: 14px;
  border: 1px solid #cdd5ff;
  background: rgba(255,255,255,.72);
}
.support-promises span {
  display: block;
  margin-bottom: 4px;
  color: var(--refund-blue);
  font-size: .72rem;
  font-weight: 950;
}
.support-promises p { margin: 0; color: #586277; font-size: .82rem; line-height: 1.58; }
.top-wechat-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  margin-top: 18px;
}
.top-wechat-actions code {
  padding: 11px 13px;
  color: #fff;
  background: #111;
  border-radius: 0;
  font-weight: 950;
}

.priority-strip {
  display: grid;
  grid-template-columns: 48px 1fr;
  gap: 16px;
  align-items: center;
  margin: 18px 0;
  padding: 18px 20px;
  border: 1px solid #ead000;
  background: #fff9c7;
}
.priority-icon {
  display: grid;
  place-items: center;
  width: 48px;
  aspect-ratio: 1;
  color: #fff;
  background: var(--refund-ink);
  font-size: 1.4rem;
  font-weight: 950;
}
.priority-strip strong { color: #111; font-size: 1rem; }
.priority-strip p { margin: 3px 0 0; color: #5d5300; line-height: 1.55; }

.refund-section {
  margin-top: 18px;
  padding: clamp(24px, 5vw, 52px);
  border: 1px solid #e3e6ea;
  background: #fff;
}
.section-heading { max-width: 720px; margin-bottom: 30px; }
.section-heading > span,
.official-links > div > span {
  color: var(--refund-blue);
  font-size: .76rem;
  font-weight: 950;
  letter-spacing: .1em;
  text-transform: uppercase;
}
.section-heading h2,
.official-links h2 {
  margin: 8px 0 10px;
  color: var(--refund-ink);
  font-size: clamp(2rem, 5vw, 3.8rem);
  line-height: 1;
  letter-spacing: -.045em;
}
.section-heading p { margin: 0; color: #6d7480; line-height: 1.65; }

.route-grid { display: grid; gap: 12px; }
.route-card {
  position: relative;
  min-height: 280px;
  padding: 26px;
  border: 1px solid #dfe3e8;
  background: #f6f7f8;
}
.route-card--yellow { border-color: var(--refund-yellow); background: var(--refund-yellow); }
.route-number {
  display: grid;
  place-items: center;
  width: 40px;
  aspect-ratio: 1;
  color: #fff;
  background: var(--refund-ink);
  font-weight: 950;
}
.route-tag { margin: 34px 0 7px; color: #6e7480; font-size: .78rem; font-weight: 900; }
.route-card--yellow .route-tag { color: #675800; }
.route-card h3 { margin: 0 0 10px; color: #111; font-size: 1.5rem; letter-spacing: -.03em; }
.route-card > p:last-of-type { color: #5f6670; line-height: 1.65; }
.route-card--yellow > p:last-of-type { color: #4d4300; }
.route-card a { display: inline-block; margin-top: 8px; color: #111; font-weight: 900; text-decoration-thickness: 2px; }

.pac-section { background: var(--refund-mist); }
.pac-explainer {
  display: grid;
  gap: 22px;
  margin-bottom: 22px;
  padding: clamp(22px, 4vw, 34px);
  color: #fff;
  background: var(--refund-ink);
}
.pac-definition {
  display: grid;
  gap: 18px;
  align-items: start;
}
.pac-word {
  color: var(--refund-yellow);
  font-size: clamp(3.6rem, 12vw, 7rem);
  font-weight: 950;
  line-height: .78;
  letter-spacing: -.08em;
}
.pac-full-name {
  margin: 0 0 5px;
  color: #9299a4;
  font-size: .72rem;
  font-weight: 900;
  letter-spacing: .08em;
  text-transform: uppercase;
}
.pac-definition h3 {
  margin: 0 0 10px;
  color: #fff;
  font-size: clamp(1.4rem, 3vw, 2rem);
  letter-spacing: -.035em;
}
.pac-definition div > p:last-child { margin: 0; color: #c5cad1; line-height: 1.7; }
.pac-definition strong { color: #fff; }
.pac-flow {
  display: grid;
  gap: 1px;
  margin: 0;
  padding: 1px;
  background: #3a3e45;
  list-style: none;
}
.pac-flow li {
  display: grid;
  grid-template-columns: 34px 1fr;
  gap: 12px;
  align-items: start;
  padding: 16px;
  background: #202329;
}
.pac-flow li > span {
  display: grid;
  place-items: center;
  width: 28px;
  aspect-ratio: 1;
  color: #111;
  background: var(--refund-yellow);
  font-size: .76rem;
  font-weight: 950;
}
.pac-flow p { margin: 0; }
.pac-flow b { display: block; color: #fff; font-size: .9rem; }
.pac-flow small { display: block; margin-top: 4px; color: #9fa6b0; font-size: .76rem; line-height: 1.5; }

.code-compare {
  display: grid;
  gap: 22px;
  margin-bottom: 28px;
  padding: clamp(18px, 3vw, 26px);
  border: 1px solid #d6dbe1;
  background: #fff;
}
.code-example { margin: 0; align-self: start; }
.code-example img {
  display: block;
  width: 100%;
  height: auto;
  border: 1px solid #d5d9de;
}
.code-example figcaption {
  padding: 12px 14px;
  color: #616975;
  background: #f2f4f6;
  font-size: .8rem;
  line-height: 1.55;
}
.code-example figcaption strong { color: #111; }
.compare-kicker {
  margin: 0 0 4px;
  color: #e23c2e;
  font-size: .72rem;
  font-weight: 950;
  letter-spacing: .1em;
}
.pac-stac-guide > h3 { margin: 0 0 16px; color: #111; font-size: 1.45rem; letter-spacing: -.03em; }
.compare-row {
  display: grid;
  grid-template-columns: 62px 1fr;
  gap: 14px;
  padding: 16px 0;
  border-top: 1px solid #dfe3e8;
}
.compare-row > span {
  align-self: start;
  padding: 7px 8px;
  color: #fff;
  background: var(--refund-blue);
  font-size: .82rem;
  font-weight: 950;
  text-align: center;
}
.compare-row--lose > span { background: #737b86; }
.compare-row strong { color: #111; }
.compare-row p { margin: 4px 0 0; color: #66707c; font-size: .84rem; line-height: 1.55; }
.screenshot-warning {
  margin-top: 8px;
  padding: 16px;
  border-left: 5px solid #e23c2e;
  background: #fff0ed;
}
.screenshot-warning strong { color: #a9281f; }
.screenshot-warning p { margin: 6px 0 0; color: #74352f; font-size: .84rem; line-height: 1.62; }
.screenshot-warning code { padding: 2px 5px; color: #fff; background: #a9281f; border-radius: 3px; }

.pac-layout { display: grid; gap: 22px; }
.pac-steps { display: grid; gap: 10px; }
.pac-steps article {
  display: grid;
  grid-template-columns: 78px 1fr;
  gap: 18px;
  padding: 22px 0;
  border-top: 1px solid #ccd1d8;
}
.pac-steps article:last-child { border-bottom: 1px solid #ccd1d8; }
.pac-steps article > span { color: var(--refund-blue); font-size: .72rem; font-weight: 950; }
.pac-steps h3 { margin: 0 0 6px; color: #111; font-size: 1.1rem; }
.pac-steps p { margin: 0 0 8px; color: #626a75; line-height: 1.62; }
.pac-steps a { color: var(--refund-blue); font-weight: 850; }
.pac-steps code { padding: 3px 7px; color: #fff; background: #111; border-radius: 4px; font-weight: 900; }
.pac-figure { margin: 0; align-self: center; background: #111; }
.pac-figure img { display: block; width: 100%; height: auto; }
.pac-figure figcaption {
  display: flex;
  gap: 10px;
  justify-content: space-between;
  padding: 14px 16px;
  color: #c7cbd2;
  font-size: .8rem;
}
.pac-figure figcaption span { color: var(--refund-yellow); font-weight: 900; }
.pac-mini-script {
  display: grid;
  gap: 18px;
  align-items: center;
  margin-top: 24px;
  padding: 22px;
  color: #fff;
  background: var(--refund-blue);
}
.pac-mini-script span { color: #cbd5ff; font-size: .72rem; font-weight: 900; }
.pac-mini-script p { margin: 7px 0 0; font-family: ui-monospace, SFMono-Regular, Menlo, monospace; font-size: .84rem; line-height: 1.65; white-space: pre-wrap; }

.scripts-section { scroll-margin-top: 86px; }
.script-tabs { display: flex; gap: 8px; margin-bottom: 10px; }
.script-tab {
  padding: 13px 18px;
  border: 1px solid #d9dde3;
  color: #66707c;
  background: #fff;
  font: inherit;
  font-weight: 900;
  cursor: pointer;
}
.script-tab.is-active { border-color: var(--refund-ink); color: #fff; background: var(--refund-ink); }
.script-panel {
  border: 1px solid #dfe3e8;
  opacity: 0;
  transform: translateY(5px);
  transition: opacity .25s ease, transform .25s ease;
}
.script-panel.is-active { opacity: 1; transform: translateY(0); }
.ai-rejection-bridge { scroll-margin-top: 22px; margin-top: 28px; padding: 28px; border: 1px solid #111318; background: #f1f4ff; }
.ai-rejection-heading > span { color: var(--refund-blue); font-size: .7rem; font-weight: 950; letter-spacing: .1em; }
.ai-rejection-heading h3 { margin: 7px 0 9px; color: #111318; font-size: clamp(1.6rem, 4vw, 2.75rem); line-height: 1.04; letter-spacing: -.045em; }
.ai-rejection-heading p { max-width: 850px; margin: 0; color: #555f70; line-height: 1.65; }
.ai-rejection-steps { display: grid; grid-template-columns: repeat(3, 1fr); margin: 22px 0 10px; padding: 0; border: 1px solid #c9d2ff; background: #fff; list-style: none; }
.ai-rejection-steps li { display: flex; align-items: center; gap: 11px; padding: 15px; color: #485267; font-size: .82rem; font-weight: 800; }
.ai-rejection-steps li + li { border-left: 1px solid #c9d2ff; }
.ai-rejection-steps b { display: grid; place-items: center; width: 30px; height: 30px; flex: 0 0 auto; color: #111318; background: var(--refund-yellow); }
.refund-agent-entry--embedded { margin: 18px 0 0; }
.script-meta {
  display: grid;
  gap: 14px;
  align-items: center;
  padding: 18px;
  border-bottom: 1px solid #dfe3e8;
  background: #f7f8f9;
}
.script-meta span,
.follow-top > span {
  display: block;
  margin-bottom: 3px;
  color: #8a919c;
  font-size: .66rem;
  font-weight: 950;
  letter-spacing: .1em;
}
.script-meta strong { color: #111; font-size: .9rem; }
.copy-button {
  justify-self: start;
  padding: 11px 16px;
  border: 0;
  color: #111;
  background: var(--refund-yellow);
  font: inherit;
  font-size: .82rem;
  font-weight: 950;
  cursor: pointer;
}
.copy-button:hover { filter: brightness(.96); }
.copy-button--dark { color: #fff; background: #111; }
.script-body {
  padding: clamp(18px, 4vw, 30px);
  color: #303741;
  font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
  font-size: .86rem;
  line-height: 1.72;
  white-space: pre-wrap;
}
.script-summary-zh {
  padding: 18px clamp(18px, 4vw, 30px);
  border-top: 1px solid #dfe3e8;
  background: #eef3ff;
}
.script-summary-zh span {
  display: block;
  margin-bottom: 6px;
  color: var(--refund-blue);
  font-size: .7rem;
  font-weight: 950;
  letter-spacing: .1em;
}
.script-summary-zh p {
  margin: 0;
  color: #39445a;
  font-size: .86rem;
  font-weight: 680;
  line-height: 1.72;
}
.script-summary-zh--dark {
  border-top-color: #353940;
  background: #202329;
}
.script-summary-zh--dark span { color: var(--refund-yellow); }
.script-summary-zh--dark p { color: #c7ccd3; }
.script-tip { margin: 0; padding: 15px 18px; color: #5f4f00; background: #fff8c4; font-size: .82rem; line-height: 1.55; }
.rejected-section {
  background: #fffdf3;
  border-color: #eadc96;
  scroll-margin-top: 86px;
}
.complaint-entry-section {
  overflow: hidden;
  border-color: #aebdff;
  background:
    radial-gradient(circle at 94% 8%, rgba(47, 80, 232, .13), transparent 28%),
    #fff;
  scroll-margin-top: 86px;
}
.complaint-jump-stage {
  display: grid;
  gap: 14px;
  align-items: stretch;
}
.complaint-hero-link {
  position: relative;
  display: grid;
  gap: 4px;
  overflow: hidden;
  padding: 20px 52px 20px 20px;
  color: #fff;
  background: var(--refund-blue);
  text-decoration: none;
  transition: background .2s ease, transform .2s ease, box-shadow .2s ease;
}
.complaint-hero-link:hover {
  background: #1e42ce;
  box-shadow: 0 16px 36px rgba(47, 80, 232, .28);
  transform: translateY(-2px);
}
.complaint-hero-link span,
.complaint-hero-link strong {
  position: relative;
  z-index: 1;
}
.complaint-hero-link span { color: #d7deff; font-size: .68rem; font-weight: 900; letter-spacing: .1em; }
.complaint-hero-link strong { font-size: 1rem; }
.complaint-hero-link b {
  position: absolute;
  z-index: 1;
  right: 18px;
  top: 50%;
  font-size: 1.25rem;
  transform: translateY(-50%);
}
.complaint-hero-link--first {
  min-height: 94px;
  padding: 22px 70px 22px 24px;
  background:
    linear-gradient(90deg, rgba(255,255,255,.08), transparent 55%),
    var(--refund-blue);
  animation: complaint-link-pulse 2.4s ease-in-out infinite;
}
.complaint-hero-link--first::before {
  position: absolute;
  inset: 0 auto 0 -45%;
  width: 34%;
  background: linear-gradient(100deg, transparent, rgba(255,255,255,.3), transparent);
  content: "";
  transform: skewX(-18deg);
  animation: complaint-link-sheen 2.8s ease-in-out infinite;
}
.complaint-hero-link--first strong {
  font-size: clamp(1.2rem, 3vw, 1.75rem);
  letter-spacing: -.025em;
}
.complaint-hero-link--first b { animation: complaint-arrow-nudge 1s ease-in-out infinite; }
.complaint-mascot {
  position: relative;
  display: grid;
  grid-template-columns: minmax(0, 1fr) 92px;
  gap: 8px;
  align-items: end;
  min-height: 124px;
  overflow: hidden;
  padding: 12px 10px 0 14px;
  border: 2px solid #111;
  color: #111;
  background:
    radial-gradient(circle at 18% 22%, rgba(255,255,255,.9) 0 3px, transparent 4px),
    var(--refund-yellow);
  text-decoration: none;
  box-shadow: 6px 6px 0 #111;
  transition: transform .2s ease, box-shadow .2s ease;
}
.complaint-mascot:hover {
  color: #111;
  box-shadow: 3px 3px 0 #111;
  transform: translate(3px, 3px);
}
.complaint-mascot img {
  align-self: end;
  width: 92px;
  height: 104px;
  object-fit: cover;
  object-position: 50% 38%;
  border: 2px solid #111;
  border-bottom: 0;
  border-radius: 52px 52px 0 0;
  animation: complaint-mascot-bob 1.8s ease-in-out infinite;
}
.mascot-speech {
  position: relative;
  align-self: start;
  margin-top: 4px;
  padding: 11px 12px;
  border: 2px solid #111;
  border-radius: 15px;
  background: #fff;
  animation: complaint-speech-pop 1.8s ease-in-out infinite;
}
.mascot-speech::after {
  position: absolute;
  right: -10px;
  bottom: 16px;
  width: 16px;
  height: 16px;
  border-top: 2px solid #111;
  border-right: 2px solid #111;
  background: #fff;
  content: "";
  transform: rotate(45deg);
}
.mascot-speech strong,
.mascot-speech small {
  position: relative;
  z-index: 1;
  display: block;
}
.mascot-speech strong { font-size: 1.05rem; font-weight: 950; }
.mascot-speech small { margin-top: 2px; font-size: .66rem; font-weight: 800; line-height: 1.3; }
.complaint-mascot > i {
  position: absolute;
  right: 88px;
  bottom: 4px;
  font-size: 1.5rem;
  font-style: normal;
  filter: drop-shadow(1px 1px 0 #fff);
  animation: complaint-finger-point 1s ease-in-out infinite;
}
.rejection-ladder {
  display: grid;
  gap: 1px;
  margin-bottom: 20px;
  padding: 1px;
  background: #d8c86f;
}
.rejection-ladder article {
  display: grid;
  grid-template-columns: 42px 1fr;
  gap: 14px;
  padding: 18px;
  background: #fffbea;
}
.rejection-ladder article > span {
  display: grid;
  place-items: center;
  width: 36px;
  aspect-ratio: 1;
  color: #111;
  background: var(--refund-yellow);
  font-weight: 950;
}
.rejection-ladder strong { color: #111; }
.rejection-ladder p { margin: 4px 0 0; color: #716629; font-size: .82rem; line-height: 1.5; }
.complaint-howto {
  margin: 18px 0 0;
  padding: clamp(18px, 4vw, 28px);
  border: 1px solid #cbd5ff;
  background: #f1f4ff;
}
.complaint-howto-head {
  display: grid;
  gap: 16px;
  align-items: end;
  margin-bottom: 18px;
}
.complaint-howto-head span {
  color: var(--refund-blue);
  font-size: .7rem;
  font-weight: 950;
  letter-spacing: .1em;
}
.complaint-howto-head h2,
.complaint-howto-head h3 {
  margin: 4px 0 6px;
  color: #111;
  font-size: clamp(1.35rem, 3vw, 2rem);
  line-height: 1.08;
  letter-spacing: -.035em;
}
.complaint-howto-head p { margin: 0; color: #66707c; }
.complaint-howto-head > a {
  justify-self: start;
  padding: 12px 16px;
  color: #fff;
  background: var(--refund-blue);
  font-size: .82rem;
  font-weight: 900;
  text-decoration: none;
}
.complaint-howto-head > a:hover {
  background: #1e42ce;
  box-shadow: 0 12px 28px rgba(47, 80, 232, .3);
  transform: translateY(-2px);
}
.complaint-direct-button {
  position: relative;
  min-width: min(100%, 260px);
  text-align: center;
  animation: complaint-button-pulse 1.8s ease-in-out infinite;
  transition: background .2s ease, transform .2s ease, box-shadow .2s ease;
}
.complaint-click-hint {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-top: 12px;
  color: #344da8;
  font-size: .76rem;
  font-weight: 850;
}
.complaint-click-hint i {
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: var(--refund-blue);
  box-shadow: 0 0 0 0 rgba(47, 80, 232, .45);
  animation: complaint-dot-pulse 1.4s ease-out infinite;
}
.complaint-step-grid { display: grid; gap: 14px; }
.complaint-step-card {
  margin: 0;
  overflow: hidden;
  border: 1px solid #d4d9e3;
  background: #fff;
}
.complaint-step-label {
  display: grid;
  grid-template-columns: 38px 1fr;
  gap: 12px;
  align-items: start;
  padding: 16px;
}
.complaint-step-label > span {
  display: grid;
  place-items: center;
  width: 34px;
  aspect-ratio: 1;
  color: #111;
  background: var(--refund-yellow);
  font-weight: 950;
}
.complaint-step-label strong { color: #111; }
.complaint-step-label p { margin: 4px 0 0; color: #616a77; font-size: .82rem; line-height: 1.55; }
.complaint-step-card img {
  display: block;
  width: 100%;
  height: auto;
  border-top: 1px solid #e1e4e9;
}
.complaint-step-card figcaption {
  padding: 12px 16px;
  color: #525c6b;
  background: #f7f8fa;
  font-size: .8rem;
  line-height: 1.55;
}
.refund-case-entry {
  display: grid;
  grid-template-columns: 88px minmax(0, 1fr);
  gap: 16px;
  align-items: center;
  margin-top: 18px;
  padding: 14px;
  overflow: hidden;
  border: 2px solid #111;
  color: #111;
  background: var(--refund-yellow);
  box-shadow: 7px 7px 0 #111;
  text-decoration: none;
  transition: box-shadow .2s ease, transform .2s ease;
}
.refund-case-entry:hover {
  color: #111;
  box-shadow: 3px 3px 0 #111;
  transform: translate(4px, 4px);
}
.refund-case-thumb {
  display: block;
  height: 106px;
  overflow: hidden;
  border: 2px solid #111;
  background: #fff;
}
.refund-case-thumb img {
  display: block;
  width: 100%;
  height: auto;
  transform: translateY(-2px);
}
.refund-case-entry-copy { display: block; }
.refund-case-entry-copy small {
  display: block;
  margin-bottom: 5px;
  font-size: .66rem;
  font-weight: 950;
  letter-spacing: .08em;
}
.refund-case-entry-copy > strong {
  display: block;
  font-size: clamp(1.05rem, 3vw, 1.45rem);
  line-height: 1.08;
  letter-spacing: -.025em;
}
.refund-case-entry-copy > span {
  display: block;
  margin-top: 7px;
  color: #5c5300;
  font-size: .78rem;
  line-height: 1.5;
}
.refund-case-entry-copy b {
  display: inline-block;
  margin-top: 8px;
  padding-bottom: 2px;
  border-bottom: 2px solid #111;
  font-size: .76rem;
}
.escalation-scripts { display: grid; gap: 12px; }
.escalation-card { border: 1px solid #dfe3e8; background: #fff; }
.escalation-card--blue { border-color: #b5c1ff; }
.escalation-card--dark { border-color: #111; background: #111; }
.escalation-head {
  display: grid;
  gap: 12px;
  align-items: center;
  padding: 18px;
  border-bottom: 1px solid #dfe3e8;
  background: #f5f6f7;
}
.escalation-card--blue .escalation-head { background: #e9edff; border-bottom-color: #c7d0ff; }
.escalation-card--dark .escalation-head { background: #1e2126; border-bottom-color: #353940; }
.escalation-head span { color: var(--refund-blue); font-size: .68rem; font-weight: 950; letter-spacing: .1em; }
.escalation-card--dark .escalation-head span { color: var(--refund-yellow); }
.escalation-head h3 { margin: 3px 0 0; color: #111; font-size: 1.08rem; }
.escalation-card--dark .escalation-head h3 { color: #fff; }
.complaint-link {
  display: flex;
  justify-content: center;
  padding: 15px;
  color: #fff;
  background: var(--refund-blue);
  font-size: .86rem;
  font-weight: 900;
  text-decoration: none;
}
.complaint-link:hover { background: #1e42ce; }
.quick-replies {
  display: grid;
  gap: 10px;
  margin-top: 20px;
}
.quick-title { margin-bottom: 4px; }
.quick-title span { color: #9b8511; font-size: .7rem; font-weight: 950; }
.quick-title h3 { margin: 3px 0 0; color: #111; }
.quick-replies article {
  position: relative;
  padding: 18px;
  border: 1px solid #e4dcae;
  background: #fff;
}
.quick-replies article > strong { color: #111; }
.quick-replies article > p {
  margin: 9px 0 14px;
  color: #5f6670;
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: .78rem;
  line-height: 1.6;
}
.mini-copy {
  padding: 8px 12px;
  border: 1px solid #cbd1d8;
  color: #111;
  background: #fff;
  font: inherit;
  font-size: .74rem;
  font-weight: 900;
  cursor: pointer;
}
.mini-copy:hover { border-color: #111; }
.wechat-help {
  display: grid;
  gap: 22px;
  align-items: center;
  margin-top: 20px;
  padding: clamp(22px, 5vw, 38px);
  overflow: hidden;
  color: #fff;
  background:
    linear-gradient(120deg, rgba(255,255,255,.07) 1px, transparent 1px) 0 0 / 24px 24px,
    #101114;
}
.wechat-help-copy > span { color: var(--refund-yellow); font-size: .72rem; font-weight: 950; letter-spacing: .08em; }
.wechat-help-copy h3 { margin: 6px 0 10px; color: #fff; font-size: clamp(1.5rem, 4vw, 2.4rem); line-height: 1.08; letter-spacing: -.04em; }
.wechat-help-copy > p { max-width: 620px; margin: 0; color: #b6bcc5; line-height: 1.65; }
.wechat-id-row {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  align-items: center;
  margin-top: 20px;
}
.wechat-id-row > span { color: #8f96a1; font-size: .72rem; font-weight: 900; }
.wechat-id-row code { padding: 9px 11px; color: #111; background: var(--refund-yellow); border-radius: 0; font-weight: 950; }
.mini-copy--light { color: #fff; border-color: #525862; background: transparent; }
.mini-copy--light:hover { border-color: #fff; }
.wechat-help-qr {
  justify-self: start;
  width: min(100%, 220px);
  padding: 10px;
  background: #fff;
}
.wechat-help-qr img { display: block; width: 100%; height: auto; }
.wechat-help-qr p { margin: 8px 0 0; color: #111; font-size: .78rem; font-weight: 900; text-align: center; }

.follow-section { color: #fff; background: var(--refund-ink); border-color: var(--refund-ink); }
.follow-section .section-heading > span { color: var(--refund-yellow); }
.follow-section .section-heading h2 { color: #fff; }
.follow-card { border: 1px solid #363b42; background: #17191d; }
.follow-top {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: center;
  justify-content: space-between;
  padding: 16px 18px;
  border-bottom: 1px solid #363b42;
}
.follow-top > span { color: #8f96a1; margin: 0; }
.script-body--dark { color: #d7dae0; }
.timing-row { display: grid; gap: 1px; margin-top: 20px; background: #3a3e45; }
.timing-row article { padding: 22px; background: #202329; }
.timing-row strong { color: var(--refund-yellow); font-size: 1.7rem; letter-spacing: -.04em; }
.timing-row p { margin: 4px 0 0; color: #aeb4bd; font-size: .8rem; }

.official-links {
  display: grid;
  gap: 0;
  margin-top: 18px;
  padding: clamp(24px, 5vw, 42px);
  border: 1px solid #e3e6ea;
  background: #fff;
}
.official-links > div { margin-bottom: 20px; }
.official-links a {
  display: flex;
  justify-content: space-between;
  padding: 17px 0;
  border-top: 1px solid #dfe3e8;
  color: #111;
  font-weight: 850;
  text-decoration: none;
}
.official-links a:hover { color: var(--refund-blue); }
.official-links a b { color: var(--refund-blue); }

.copy-toast {
  position: fixed;
  left: 50%;
  bottom: 22px;
  z-index: 200;
  padding: 13px 18px;
  color: #111;
  background: var(--refund-yellow);
  box-shadow: 0 18px 50px rgba(0,0,0,.18);
  font-size: .84rem;
  font-weight: 950;
  opacity: 0;
  transform: translate(-50%, 18px);
  pointer-events: none;
  transition: opacity .25s ease, transform .25s ease;
}
.copy-toast.show { opacity: 1; transform: translate(-50%, 0); }

@keyframes complaint-link-pulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(47, 80, 232, .16), 0 12px 30px rgba(47, 80, 232, .18); }
  50% { box-shadow: 0 0 0 7px rgba(47, 80, 232, .08), 0 18px 38px rgba(47, 80, 232, .3); }
}

@keyframes complaint-link-sheen {
  0%, 24% { left: -45%; }
  68%, 100% { left: 125%; }
}

@keyframes complaint-arrow-nudge {
  0%, 100% { transform: translate(-3px, -50%); }
  50% { transform: translate(3px, -56%); }
}

@keyframes complaint-button-pulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(47, 80, 232, .36); }
  50% { box-shadow: 0 0 0 8px rgba(47, 80, 232, 0); }
}

@keyframes complaint-dot-pulse {
  0% { box-shadow: 0 0 0 0 rgba(47, 80, 232, .45); }
  100% { box-shadow: 0 0 0 8px rgba(47, 80, 232, 0); }
}

@keyframes complaint-mascot-bob {
  0%, 100% { transform: translateY(3px) rotate(-1deg); }
  50% { transform: translateY(0) rotate(1deg); }
}

@keyframes complaint-speech-pop {
  0%, 100% { transform: scale(.96) rotate(-1deg); }
  50% { transform: scale(1) rotate(0); }
}

@keyframes complaint-finger-point {
  0%, 100% { transform: translateY(2px) rotate(-8deg); }
  50% { transform: translateY(-4px) rotate(2deg); }
}

.official-form-pulse { animation: complaint-button-pulse 1.8s ease-in-out infinite; }

.refund-agent-entry {
  display: grid;
  grid-template-columns: 74px minmax(0, 1fr) auto;
  gap: 22px;
  align-items: center;
  margin: 18px 0;
  padding: 22px 26px;
  border: 1px solid #111318;
  color: #fff;
  background: #2952e3;
  text-decoration: none;
  box-shadow: 7px 7px 0 #ffe000;
}
.refund-agent-entry:hover { transform: translate(-2px, -2px); box-shadow: 9px 9px 0 #ffe000; }
.refund-agent-entry-number {
  display: grid;
  place-items: center;
  width: 74px;
  height: 74px;
  color: #111318;
  background: #ffe000;
  font-size: 28px;
  font-weight: 950;
}
.refund-agent-entry-copy { display: grid; gap: 5px; }
.refund-agent-entry-copy small { color: #cbd4ff; font-weight: 850; }
.refund-agent-entry-copy strong { font-size: clamp(1.2rem, 2.3vw, 1.85rem); }
.refund-agent-entry-copy > span { max-width: 740px; color: #e0e5ff; line-height: 1.55; }
.refund-agent-entry > b { white-space: nowrap; padding: 13px 15px; color: #111318; background: #fff; }

@media (min-width: 720px) {
  .replacement-entry { grid-template-columns: minmax(0, 1fr) auto; }
  .refund-hero { grid-template-columns: minmax(0, 1fr) 250px; }
  .top-wechat-support { grid-template-columns: 180px minmax(0, 1fr); }
  .support-promises { grid-template-columns: repeat(3, 1fr); }
  .route-grid { grid-template-columns: repeat(2, 1fr); }
  .pac-definition { grid-template-columns: 180px 1fr; }
  .pac-flow { grid-template-columns: repeat(3, 1fr); }
  .pac-mini-script { grid-template-columns: minmax(0, 1fr) auto; }
  .script-meta { grid-template-columns: minmax(0, 1fr) auto; }
  .script-meta .copy-button { justify-self: end; }
  .rejection-ladder { grid-template-columns: repeat(3, 1fr); }
  .complaint-jump-stage { grid-template-columns: minmax(0, 1.35fr) minmax(245px, .65fr); }
  .complaint-howto-head { grid-template-columns: minmax(0, 1fr) auto; }
  .complaint-howto-head > a { justify-self: end; }
  .complaint-step-grid { grid-template-columns: repeat(2, 1fr); }
  .escalation-head { grid-template-columns: minmax(0, 1fr) auto; }
  .escalation-head .copy-button { justify-self: end; }
  .quick-replies { grid-template-columns: repeat(3, 1fr); }
  .quick-title { grid-column: 1 / -1; }
  .wechat-help { grid-template-columns: minmax(0, 1fr) 220px; }
  .wechat-help-qr { justify-self: end; }
  .timing-row { grid-template-columns: repeat(3, 1fr); }
}

@media (min-width: 900px) {
  .code-compare { grid-template-columns: minmax(0, 1.15fr) minmax(300px, .85fr); }
  .pac-layout { grid-template-columns: minmax(0, .9fr) minmax(420px, 1.1fr); }
  .official-links { grid-template-columns: 1.2fr 1fr; column-gap: 48px; }
  .official-links > div { grid-row: 1 / 5; }
}

@media (max-width: 520px) {
  .refund-page .app-shell { padding-inline: 12px; }
  .refund-page .topbar { margin-inline: -12px; }
  .refund-hero { margin-inline: -12px; border-radius: 0 0 26px 26px; }
  .refund-hero h1 { font-size: clamp(3rem, 15vw, 4.5rem); }
  .refund-hero .hero-actions { width: 100%; }
  .top-wechat-qr { width: 138px; }
  .refund-section,
  .official-links { padding: 24px 18px; }
  .priority-strip { grid-template-columns: 40px 1fr; padding: 15px; }
  .priority-icon { width: 40px; }
  .pac-steps article { grid-template-columns: 1fr; gap: 8px; }
  .script-tabs { display: grid; grid-template-columns: repeat(2, 1fr); }
  .script-tab { padding-inline: 8px; font-size: .82rem; }
  .script-body { font-size: .78rem; overflow-wrap: anywhere; }
  .ai-rejection-bridge { padding: 20px 16px; }
  .ai-rejection-steps { grid-template-columns: 1fr; }
  .ai-rejection-steps li + li { border-left: 0; border-top: 1px solid #c9d2ff; }
  .refund-case-entry { grid-template-columns: 68px minmax(0, 1fr); padding: 10px; }
  .refund-case-thumb { height: 92px; }
  .refund-agent-entry { grid-template-columns: 56px minmax(0, 1fr); padding: 16px; gap: 14px; }
  .refund-agent-entry-number { width: 56px; height: 56px; font-size: 22px; }
  .refund-agent-entry > b { grid-column: 1 / -1; text-align: center; }
  .pac-figure figcaption { display: block; }
  .pac-figure figcaption span { display: block; margin-bottom: 3px; }
}

@media (prefers-reduced-motion: reduce) {
  .complaint-hero-link--first,
  .complaint-hero-link--first::before,
  .complaint-hero-link--first b,
  .complaint-direct-button,
  .complaint-click-hint i,
  .complaint-mascot img,
  .mascot-speech,
  .complaint-mascot > i,
  .official-form-pulse {
    animation: none;
  }
  .script-panel,
  .copy-toast { transition: none; }
}