.refund-case-page {
  --case-green: #38a62f;
  --case-cyan: #22a9c6;
}

.case-hero {
  display: grid;
  gap: 24px;
  align-items: end;
  padding: clamp(34px, 7vw, 72px);
  color: #fff;
  background:
    linear-gradient(115deg, rgba(255,255,255,.07) 1px, transparent 1px) 0 0 / 28px 28px,
    var(--refund-ink);
}
.case-hero-copy { max-width: 820px; }
.case-kicker {
  margin: 0 0 18px;
  color: var(--refund-yellow);
  font-size: .74rem;
  font-weight: 950;
  letter-spacing: .13em;
}
.case-hero h1 {
  margin: 0;
  color: #fff;
  font-size: clamp(2.6rem, 5vw, 4rem);
  line-height: .91;
  letter-spacing: -.06em;
  text-align: left;
}
.case-hero h1 span { display: block; color: var(--refund-yellow); }
.case-hero-copy > p:not(.case-kicker) {
  max-width: 720px;
  margin: 22px 0 0;
  color: #c9ced6;
  font-size: clamp(.98rem, 2vw, 1.15rem);
  line-height: 1.75;
}
.case-hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 26px;
}
.case-hero-actions a {
  padding: 13px 17px;
  border: 1px solid rgba(255,255,255,.3);
  color: #fff;
  font-weight: 900;
  text-decoration: none;
}
.case-hero-actions a:first-child { border-color: var(--refund-yellow); color: #111; background: var(--refund-yellow); }
.case-hero-actions a:hover { transform: translateY(-2px); }
.case-win-card {
  padding: 24px;
  border: 1px solid rgba(255,255,255,.18);
  background: rgba(255,255,255,.08);
}
.case-win-card > span { color: #aeb5bf; font-size: .7rem; font-weight: 950; letter-spacing: .1em; }
.case-win-card > strong { display: block; margin: 8px 0 16px; color: var(--refund-yellow); font-size: 2rem; line-height: 1; }
.case-win-card p { margin: 0; color: #d4d8de; line-height: 1.65; }
.case-win-card b { color: #fff; }

.case-stage-strip {
  display: grid;
  gap: 1px;
  margin-top: 18px;
  padding: 1px;
  background: #d9dde2;
}
.case-stage-strip article {
  display: grid;
  grid-template-columns: 42px 1fr;
  gap: 12px;
  align-items: center;
  min-height: 92px;
  padding: 16px;
  background: #f5f6f8;
}
.case-stage-strip article > span {
  display: grid;
  place-items: center;
  width: 38px;
  aspect-ratio: 1;
  color: #707985;
  background: #e4e7eb;
  font-size: .72rem;
  font-weight: 950;
}
.case-stage-strip strong { color: #111; }
.case-stage-strip p { margin: 3px 0 0; color: #747d89; font-size: .78rem; }
.case-stage-strip .is-done > span { color: #fff; background: var(--case-green); }
.case-stage-strip .is-victory { background: #efffed; }
.case-stage-strip .is-current { background: #fff8bf; }
.case-stage-strip .is-current > span { color: #111; background: var(--refund-yellow); box-shadow: 0 0 0 5px rgba(255,212,0,.22); }

.case-record,
.case-analysis,
.case-suitable,
.case-next {
  margin-top: 18px;
  padding: clamp(24px, 5vw, 52px);
  border: 1px solid #e0e4e9;
  background: #fff;
  scroll-margin-top: 84px;
}
.case-record-heading { max-width: 800px; margin-bottom: 28px; }
.case-record-heading > span,
.case-analysis-heading > span,
.case-suitable > div > span,
.case-next > div > span {
  color: var(--refund-blue);
  font-size: .72rem;
  font-weight: 950;
  letter-spacing: .11em;
}
.case-record-heading h2,
.case-analysis-heading h2,
.case-suitable h2,
.case-next h2 {
  margin: 7px 0 10px;
  color: #111;
  font-size: clamp(2rem, 5vw, 3.7rem);
  line-height: 1;
  letter-spacing: -.05em;
  text-align: left;
}
.case-record-heading p,
.case-suitable > div > p,
.case-next > div > p {
  margin: 0;
  color: #67717e;
  line-height: 1.7;
}
.case-record-grid { display: grid; gap: 22px; align-items: start; }
.conversation-rebuild {
  min-width: 0;
  padding: 12px;
  border: 1px solid #dce1e7;
  color: #111;
  background: #fff;
  font-family: Arial, Helvetica, sans-serif;
  scroll-margin-top: 84px;
}
.conversation-rebuild > h3 {
  margin: 0 0 18px;
  color: #111;
  font-size: 1.15rem;
  text-align: left;
}
.conversation-message { margin-bottom: 20px; }
.conversation-message > header {
  padding: 9px 10px;
  border-top: 4px solid var(--case-cyan);
  color: #111;
  background: #f0f0f0;
  font-size: .74rem;
  font-weight: 800;
}
.conversation-message.member-message > header { border-top-color: #4caf28; }
.conversation-body { padding: 10px 7px 0; }
.conversation-body time {
  display: block;
  margin-bottom: 3px;
  color: #111;
  font-size: .68rem;
  font-style: italic;
  font-weight: 700;
}
.conversation-body p,
.conversation-body li {
  color: #111;
  font-size: .69rem;
  line-height: 1.35;
}
.conversation-body p { margin: 0 0 10px; }
.conversation-body h4 {
  margin: 13px 0 5px;
  color: #111;
  font-size: .72rem;
}
.conversation-body ol { margin: 0 0 10px; padding-left: 1.2rem; }
.conversation-body a { color: #005b88; font-weight: 800; overflow-wrap: anywhere; }
.source-shot {
  margin-top: 8px;
  border: 1px solid #cfd5dc;
  background: #f5f6f8;
}
.source-shot summary {
  padding: 12px;
  color: #111;
  font-size: .78rem;
  font-weight: 900;
  cursor: pointer;
}
.source-shot img { display: block; width: 100%; height: auto; border-top: 1px solid #cfd5dc; }
.case-original {
  position: relative;
  margin: 0;
  padding: 14px;
  border: 1px solid #dce1e7;
  background: #f4f6f8;
}
.case-panel-label {
  display: flex;
  gap: 10px;
  align-items: center;
  margin-bottom: 12px;
}
.case-panel-label span {
  display: grid;
  place-items: center;
  width: 34px;
  aspect-ratio: 1;
  color: #fff;
  background: var(--refund-blue);
  font-size: .68rem;
  font-weight: 950;
}
.case-panel-label strong { color: #111; }
.case-original a { display: block; border: 1px solid #ccd2d9; background: #fff; }
.case-original img { display: block; width: 100%; height: auto; }
.case-original figcaption { padding: 12px 4px 0; color: #69727e; font-size: .78rem; line-height: 1.55; }
.case-translations { display: grid; gap: 12px; scroll-margin-top: 84px; }
.translation-card { border: 1px solid #dfe3e8; background: #fff; }
.translation-card > header {
  display: grid;
  grid-template-columns: 42px 1fr;
  gap: 12px;
  align-items: center;
  padding: 14px 16px;
  border-bottom: 4px solid var(--case-green);
  background: #f3f4f5;
}
.translation-card.agent > header { border-bottom-color: var(--case-cyan); }
.translation-card > header > span {
  display: grid;
  place-items: center;
  width: 38px;
  aspect-ratio: 1;
  color: #fff;
  background: #111;
  font-weight: 950;
}
.translation-card header strong { display: block; color: #111; }
.translation-card time { display: block; margin-top: 2px; color: #78818d; font-size: .72rem; }
.translation-card > div { padding: 18px; }
.translation-card p { margin: 0 0 11px; color: #46505e; font-size: .88rem; line-height: 1.72; }
.translation-card p:last-child { margin-bottom: 0; }
.translation-card ol { margin: 2px 0 14px; padding-left: 1.35rem; color: #46505e; font-size: .86rem; line-height: 1.7; }
.translation-card.is-refusal { border-color: #e2b9b9; background: #fffafa; }
.translation-card.is-complaint { border-color: #aebdff; box-shadow: inset 4px 0 0 var(--refund-blue); }
.translation-card.is-success { border-color: #92cf8d; background: #f5fff4; box-shadow: inset 4px 0 0 var(--case-green); }
.case-note {
  padding: 12px;
  border-left: 4px solid var(--refund-yellow);
  color: #5c5000 !important;
  background: #fff9c7;
  font-weight: 720;
}

.case-analysis { background: #f7f8fa; }
.case-analysis-heading { max-width: 800px; margin-bottom: 26px; }
.analysis-grid { display: grid; gap: 12px; }
.analysis-card {
  padding: 22px;
  border: 1px solid #dfe3e8;
  background: #fff;
}
.analysis-card > span { color: var(--refund-blue); font-size: .68rem; font-weight: 950; letter-spacing: .08em; }
.analysis-card h3 { margin: 8px 0 10px; color: #111; font-size: 1.2rem; line-height: 1.18; }
.analysis-card p { margin: 0; color: #606a77; font-size: .86rem; line-height: 1.68; }
.analysis-card.victory { color: #fff; border-color: var(--case-green); background: var(--case-green); }
.analysis-card.victory > span,
.analysis-card.victory h3,
.analysis-card.victory p { color: #fff; }

.case-suitable {
  display: grid;
  gap: 28px;
  align-items: start;
  border-color: #e0ca35;
  background: #fffbea;
}
.case-suitable ul { display: grid; gap: 1px; margin: 0; padding: 1px; list-style: none; background: #e1d26d; }
.case-suitable li { padding: 15px 16px; color: #5d572e; background: #fff; font-size: .86rem; line-height: 1.62; }
.case-suitable li b { color: #111; }
.suitable-groups { display: grid; gap: 12px; }
.suitable-groups article { border: 1px solid #d8ca6e; background: #fff; }
.suitable-groups article > strong {
  display: block;
  padding: 14px 16px;
  color: #111;
  background: var(--refund-yellow);
  font-size: .9rem;
}
.case-suitable > a {
  justify-self: start;
  padding: 13px 17px;
  color: #fff;
  background: var(--refund-blue);
  box-shadow: 5px 5px 0 #111;
  font-weight: 950;
  text-decoration: none;
}
.case-suitable > a:hover { transform: translate(2px, 2px); box-shadow: 3px 3px 0 #111; }

.case-next {
  position: relative;
  display: grid;
  gap: 24px;
  align-items: center;
  overflow: hidden;
  color: #fff;
  border-color: #111;
  background: #111;
}
.case-next h2 { color: #fff; }
.case-next > div > p { max-width: 720px; color: #bfc4cc; }
.case-next-number {
  color: var(--refund-yellow);
  font-size: clamp(4rem, 12vw, 8rem);
  font-weight: 950;
  line-height: .8;
  letter-spacing: -.08em;
}

@media (min-width: 720px) {
  .case-hero { grid-template-columns: minmax(0, 1fr) 260px; }
  .case-stage-strip { grid-template-columns: repeat(4, 1fr); }
  .case-stage-strip--five { grid-template-columns: repeat(5, 1fr); }
  .analysis-grid { grid-template-columns: repeat(2, 1fr); }
  .case-suitable { grid-template-columns: minmax(0, .9fr) minmax(0, 1.1fr); }
  .case-suitable > a { grid-column: 1 / -1; }
  .case-next { grid-template-columns: minmax(0, 1fr) auto; }
}

@media (min-width: 940px) {
  .case-record-grid { grid-template-columns: minmax(360px, .82fr) minmax(0, 1.18fr); }
  .case-record-grid--rebuild { grid-template-columns: minmax(0, .95fr) minmax(0, 1.05fr); }
  .case-original { position: sticky; top: 84px; }
}

@media (max-width: 520px) {
  .case-hero { margin-inline: -12px; padding-inline: 24px; }
  .case-record,
  .case-analysis,
  .case-suitable,
  .case-next { padding: 24px 18px; }
  .translation-card > header { grid-template-columns: 36px 1fr; }
  .translation-card > header > span { width: 34px; }
}